As noted above, improvement in processes and systems will support leveraged company growth. Your technology should provide a single, accurate version of the truth. Many companies believe that new systems (ERP, CRM, Accounting) will solve their process problems. The salespeople for these technologies will assure you that implementing their product will solve your challenges—wrong! However, according to Standish, a company that surveys the success of IT projects, the success rate for technology projects is 31%, challenged projects are 50%, and failed projects are 19%. The success of technology implementations depends on many factors and two of them are: knowing your processes at a detail level and then selecting a product that matches them; and successful adoption of the change—the diffusion of innovations model provides a roadmap for success.